Returns & Refunds

Because each item is printed just for you, we cannot restock it and resell it if it comes back. For that reason we do not accept returns or exchanges for a change of mind, or because a different size was wanted. Please check the size guide and product details before you order. If you are unsure, email us first and we will help.

If any of the following happens, it is on us and we will make it right with a free replacement or a full refund, your choice:

• The item arrives defective, damaged, or misprinted.
• You received the wrong item or the wrong size compared to what you ordered.
• The package is lost in transit and never arrives.

Email mitch@brandyourstoryonline.com within 30 days of delivery. Include your order email and a photo of the problem for damaged, defective, or wrong items. For a package that tracking shows as not delivered, contact us and we will open an inquiry with the carrier and reship or refund.

Approved refunds go back to your original payment method. Once we approve it, it typically takes 5 to 10 business days to show up, depending on your bank or card issuer. We will email you when it is sent.

We can change or cancel an order only in the short window before it enters production, which is usually soon after you order. Once an item is being printed we cannot stop it. If you need a change, email us right away and we will do what we can.

If a package is returned because the address was wrong or undeliverable, that is not a fault on our end, so it is not covered by the free replacement above. We can reship it once you cover the reshipping cost. If an item is lost after being sent to a bad address and cannot be recovered, we are not able to refund it. See our shipping policy for more on addresses.

Anything about a return, refund, or order problem: mitch@brandyourstoryonline.com. A real person reads it.