Store
Shipping Policy
Starbase Supply is the merch shop for Starbase Events. Everything is printed on demand, which means each item is made just for you after you order, then shipped by our production partner. Here is exactly how that works and how long it takes, in plain English.
Last updated July 26, 2026
The Short Version
- Items are made to order, so allow a few business days to print before they ship.
- We ship worldwide.
- Your exact shipping cost is calculated at checkout, based on your address, before you pay.
- You get a tracking link by email when it ships, when tracking is available.
- International orders may owe customs or import fees, which the buyer pays.
- Please double-check your address. Wrong addresses are the most common cause of delays.
How Orders Are Made
Every product is print on demand. Nothing sits in a warehouse waiting. When you order, our production partner prints your item and then ships it. This keeps the range wide and cuts waste, and it is why there is a short production step before anything is mailed.
Production Time
Most items are printed and ready to ship within 2 to 5 business days of your order. Busy periods, like right after a launch, can add a little to that. Production time is separate from shipping time below.
Shipping Time
Once your order ships, delivery time depends on where it is going. As a rough guide, United States orders usually arrive within 3 to 8 business days after production, and international orders take longer, often 10 to 20 business days. These are estimates from the carriers, not guarantees.
Shipping Cost
We calculate your exact shipping cost live at checkout, based on your address and what is in your cart, and show it to you before you pay. There are no surprise fees added after the fact.
Where It Ships From
Orders are printed and mailed from the production facility best able to fulfill them, which is often the one nearest to you. That means an international order may ship from outside the United States. It also means a single order with multiple items can occasionally arrive in more than one package, at no extra cost to you.
Tracking
When your order ships we email you a tracking link, as long as tracking is available for the shipping method. If you did not get one within a week of ordering, check your spam folder and then email us.
Customs and Import Fees
If you are ordering from outside the United States, your country may charge customs duties, taxes, or import fees when the package arrives. Those are set by your government, not by us, and the buyer is responsible for paying them. We cannot predict or refund them.
Wrong or Undeliverable Addresses
Please check your shipping address carefully at checkout. If a package is returned to us because the address was wrong or undeliverable, we can reship it once you cover the reshipping cost. See our returns and refunds policy for how that is handled.
Delays We Cannot Control
Weather, carrier backlogs, and customs can all add time once a package leaves the facility. We keep an eye on orders, but once something is with the carrier it is in their hands. If a package looks genuinely lost, contact us and we will make it right under our returns and refunds policy.
Contact
Questions about an order or shipping: mitch@brandyourstoryonline.com. Include your order email so we can find it quickly.